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1. Keep wick trimmed to 1/4 inch. Shop our wick trimmers.
2. When burning, never leave candle unattended.
3. Never burn a candle for longer than 4 hours. Burning too long can cause the wick to mushroom and form a carbon deposit on the tip, leading to soot and smoke.
3. Keep away from children, pets, and drafts.
4. Remove flowers and embellishments before lighting, you can add them back after the candle is blown out. Small herbs and small stones are okay near flame, but always keep within eye view.
5. To avoid tunneling, allow your candle to reach a full melt pool.
6. Stop burning when there is approximately 1/2" left in the bottom of the container.
Once your candle has burned out, discard the remaining wax from the container, bring back and we will offer $3 off your next candle! (8oz containers and higher only)
How soon will I receive my order?
Processing Time: We aim to process all in stock orders quickly! It typically takes 1-3 business days from the time your order is placed for us to carefully pack it up and deliver it to the post office. Custom orders have extended processing time.
Shipping Time: USPS Priority (usually 1-3 business days).
How will I know if I like the scent? It's hard to buy candles online!
Every nose is different and picks up the notes in a fragrance differently, and some scent blends are just tough to describe. We do our best to provide photos that accurately depict our products and descriptions that highlight the main notes in your fragrance so you have a good idea of what to expect. Keep in mind, scents smell different cold (unlit) vs. hot (lit).
If a fragrance is strong for your taste, move it to a larger, more open space to diffuse the scent. If you find a scent too mild, try it in a smaller bedroom, bathroom, or office to really fill your space!
If you want to test the scents fairly inexpensively before placing a larger order, consider the create your box sampler. This includes all of the scents in our line, so you can try them all to find your favorites.
What is your return/exchange policy?
We are glad to offer a refund/exchange if we make a mistake (e.g., we send the wrong item), if there is a defect in your item that keeps it from functioning as described, or if it arrives damaged. Please message us if there’s an issue and we can talk through the options together!
If an item is damaged in transit, we have to submit photos to the carrier in order to file a claim.
Once we receive photos clearly documenting the damage, we can issue your replacement.
Please keep in mind, each item is handmade, meaning slight variations are possible. The listing photos are representations of our products, but the one you receive could vary slightly due to imperfections in the materials, and in the maker :) Candle imperfections like "frosting" and "wet spots" are largely unavoidable when working with soy wax. But luckily, frosting and imperfections are solely aesthetic issues, and does not affect the way your candle burns or smells.
Do you offer discounts or bulk pricing?
We offer discounted rates for bulk purchases (typically 10+ pieces of the same type). Contact us to discuss timelines and pricing for large or recurring orders (e.g., wedding or shower favors, realtor gifts, etc.).
Subscribe to the e-newsletter and follow @chellescandlecreations on social media for exclusive discounts and periodic flash sales!
How do wax melts work exactly?
You will need a UL listed electric warmer approved for wax melts. You can find these at any store, (i.e. Amazon, Target, Walmart, etc.). Add one cube to your warmer. As it melts, it releases the scent. Over time, when you turn on the warmer and get little/no scent, it's time to replace the old wax with a fresh cube.
Wax melts are a great flame-free alternative to candles, but melted wax still gets very hot! Keep it out of reach of pets/kids and never move it from room to room in liquid form. Don't leave the warmer unattended, (see guidelines for your specific warmer). NEVER add water or oil to wax melts
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